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VIII POLISH OUTSOURCING FORUM - PROGRAM

VIII Polish Outsourcing Forum - India 2013
Conference Programme
Date:
 		 24 April 2013
Visiting the campus of Infosys and lunch
Date:
Time:
Location		 25 April 2013
09:30 - 16:00    
Bangalore, India
Programme
Agenda Item
Start time
Duration		 Registration/coffee
09:30
30 mins
Agenda Item
Start time
Duration
Scope
Speakers		 Opening
10:00    
10 mins
Aims, Agenda, House rules
  • JJ Singh, President, Indo Polish Chamber of Commerce&Industry         
  • Romek Lubaczewski, PwC’s Consulting Leader for Poland, CEE Leader of the Shared Services Centre (SSC) and Outsourcing (BPO) Advisory Group
Agenda Item
Start time
Duration
Scope
Speakers		 Official Welcome
10:10
20 mins
Institutions supporting the conference
  • ISN Prasad, Principal Secretary of Bangalore
  • Monika Kapil Mohta, Ambassador of India in Poland
  • Janusz Wach, Consul General of the Republic of Poland in Mumbai
  • S Chandrasekhar, Past Chairman CII Karnataka & Managing Director, Bhoruka Power Corporation Limited
  • Shiva Shanmugam, President, FKCCI
Agenda Item
Start time
Duration
Scope
 
 
 
 
Speakers		 Setting the context
10:30
20 mins
Economic environment in Europe
Overview of BPO in Europe
Focus on CEE as the delivery model for BPO in Europe
Value proposition for CEE
Three tier location model in CEE
  • Romek Lubaczewski, PwC’s Consulting Leader for Poland, CEE Leader of the Shared Services Centre (SSC) and Outsourcing (BPO) Advisory Group
Agenda Item
Start time
Duration
Scope
 
 
Speakers		 Case study 1: Alexander Mann Solution
10:50
30 mins
Benefit of what AMS has built in CEE
Comparison with other geographies
The good and the bad
  • Vic Khan, Head of Global Client Service Centres, Alexander Mann Solutions (Polish BPO Company of the Year, BPO Employer of the Year)
Agenda Item
Start time
Duration
Scope
 
 
Speakers		 Case study 2: State Street Services
11:20
30 mins
What has State Street built in CEE
Comparison with other geographies
The good and the bad
  • Scott Newman, General Manager, State Steet Services Poland (Polish SSC of the Year, Centre Manager of the Year)
Agenda Item
Start time
Duration
Scope
Speakers		 Case study: Infosys/Łódź/SKANSKA
11:50
30 mins
Example of a successful BPO investment in CEE
  • Hanna Zdanowska, Mayor, City of Łódź
  • Krystian Bestry, EMEA Delivery Head, Associate Vice-President Infosys BPO Ltd
  • Arkadiusz Rudzki, Leasing & Asset Director, SKANSKA Property Poland
Agenda Item
Start time
Duration
Goal		 Networking Lunch break
12:20
60 mins
Networking
Agenda Item
Start time
Duration
Scope
Speakers		 Where in CEE?: a) Country specifics
13:20
20 mins
Specifics of different CEE countries
  • Andrew Hallam, General Secretary, ASPIRE
Agenda Item
Start time
Duration
Scope
 
 
Speakers		 Where in CEE? b) Cities
13:40
30 mins
Mature/super safe
Up&coming/emerging
Newcomers

Romek Lubaczewski, PwC’s Consulting Leader for Poland, CEE Leader of the Shared Services Centre (SSC) and Outsourcing (BPO) Advisory Group (Moderator)
  • Jake Jephcott, Director - International Development, Olivia Business Centre
  • Katerina Samoilovič, Senior Investment Advisor, Invest Lithuania
Agenda Item
Start time
Duration
Goal		 Networking Coffee break
14:10
20 mins
Networking
Agenda Item
Start time
Duration
Scope
 
 
Speakers		 Market Perceptions & Realities: a) Infrastructure, incentives, tools
14:30
20 mins
Infrastructure
Legal environment
Incentives

Andrew Hallam, General Secretary, ASPIRE (Moderator)
  • Iwona Chojnowska-Haponik, Foreign Investment Department Director, Polish Information and Foreign Investment Agency
  • Krzysztof Misiak, Associate Manager of Regional Cities, Cushman & Wakefield
Agenda Item
Start time
Duration
Scope
 
Speakers		 Market Perceptions & Realities: b) Culture
14:50   
30 mins
India/Europe
Europe/CEE

JJ Singh, President, Indo Polish Chamber of Commerce & Industry (Moderator)
  • Pradeep Lankapalli, Senior Vice President – Operations Centers, Thomson Reuters
  • Wiktor Doktór, CEO, Pro Progressio
  • Małgorzata Bonikowska, Publisher "THINKTANK", President of the India-UE Council
Agenda Item
Start time
Duration
Scope
Speakers		 Indian Companies doing Business in CEE
15:20
30 mins
Why the big Indian BPO companies are in CEE

Romek Lubaczewski, PwC’s Consulting Leader for Poland, CEE Leader of the Shared Services Centre (SSC) and Outsourcing (BPO) Advisory Group (Moderator)
  • Sanjeev Bhatia, Vice President International Operations, Wipro Ltd
  • Anantha Radhakrishnan, Vice President and Head Enterprise Services, Infosys BPO
  • Maninder Singh Narang, Senior Vice President & Delivery Head – EMEA & APAC, HCL
  • Sitesh Thadani, Senior General Manager, WNS Global Services Pvt Limited
Agenda Item
Start time
Duration		 Questions & Answers, Closing Remarks
15:50
10 mins
Agenda Item
Start time		 Free time
16:00
Agenda Item
Start time		 Dinner (invitation only)
19:30
 
 
 
Polski
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