VII POLISH OUTSOURCING FORUM - PROGRAM

VII Polish Outsourcing Forum

Shared Services and Outsourcing: Unlocking the Next 5 Years

8:30 – 9:00

Registration/Welcome coffee

Morning Plenary

9:00 – 9:20

Official welcome of Forum participants

• Wojciech Szeląg, Head of the Economic Editors Office, Polsat News

• Andrew Hallam, General Secretary, ASPIRE

• Andrzej Arendarski, President, Polish Chamber of Commerce

9:20 – 10:00

The Rise of Outsourcing - presentation 40 mins

• Understanding the business model – key drivers

• Outsourcing and the Global Economic Crisis

• Paul Jasniach, PwC Advisory Shared Services and BPO Practice

• Ryszard Petru, Partner,PwC/President, Association of Polish Economists/Economic Advisor, DemosEuropa

10:00 – 10:45

Poland for Shared Services and Outsourcing

Why Poland? What are the trends? Where can we expect to be 5 years from now? – presentation, panel discussion

• The Global services map - where does Poland fit?

• Does the Economic Crisis strengthen Poland’s position?

• Which locations compete with Poland?

• Can Poland rival India?

• What is the Polish Govt. doing to support the development of outsourcing in Poland?

• Introduction & Moderator: Paul Jasniach, PwC Advisory Shared Services and BPO Practice

• Waldemar Olbryk, President of the Board, Skanska Property Poland

• Sławomir Majman, President, Polish Information and Foreign Investments Agency

• Austen McDonach FCCA, Finance & Administration Offerings Leader – Europe, IBM Global Process Services

• Al Brown, Chief Technology Officer, BMS - Bankruptcy Management Solutions Inc

• Krzysztof Krzysztofiak, Vice President of the Board, Krakow Technology Park

10:45 – 11:10

Coffee Break

11:10 – 11:55

Shared Services and Outsourcing for Poland

What are the opportunities for Polish companies? – presentation, panel discussion

• What is the potential for Polish companies to enter the outsourcing space?

• Are Polish companies adopting the outsourcing model?

• Is the Polish public sector ready to adopt outsourcing to deliver services?

• What are the challenges?

• Introduction & Moderator: Roman Lubaczewski, Partner, PwC Advisory Shared Services and BPO Practice

• Wojciech Szczepanik, Vice President of the Board, Malopolska Regional Development Agency

• Oktawian Jaworek, Advisor to the Management Board, RUCH S.A.

• Dymitr Doktór, Editor in Chief, Outsourcing&More

• Andrzej Arendarski, President, Polish Chamber of Commerce

• Piotr Rutkowski, Managing Partner, SourceOne Advisory

11:55 – 12:40

Poland’s Place in the Global Economy – VIP Panel

• Moderator: Wojciech Szeląg, Head of the Economic Editors Office, Polsat News

• Dariusz Rosati, former Minister of Foreign Affairs, Member of Parliament

• Janusz Steinhoff, former Deputy Prime Minister, former Minister of Economy

• Ryszard Petru, Partner,PwC/President, Association of Polish Economists/Economic Advisor, DemosEuropa

12:40 – 13:00

Special Guest Presentation

• Marek Kondrat, Actor

13:00 – 13:40

Lunch

Afternoon Break-out sessions (Room A, Room B)

Shared Services and Outsourcing for Poland Stream (Room A)

13:40 – 14:30

Private sector:

Opportunities and Barriers to adopting outsourcing – presentation, panel discussion

• Case study: Companies that are successfully outsourcing services

• Awareness, benefits, barriers

• Local providers or global providers

• Moderator: Wojciech Szeląg, Head of the Economic Editors Office, Polsat News

• Szymon Kubiak, Legal Adviser, Wardyński & Partners

• Konrad Korczak, Fixed Assets Director, Accounting Shared Service Center, Orange Polska

• Wojciech Glapa, Vice President of the Board, Arteria SA

14:30 – 15:20

Public sector:

Can outsourcing contribute to better services delivery in the public sector? – presentation, panel discussion

• Case study: Outsourcing public sector services in the UK

• What are the political, legal and cultural barriers to outsourcing public services?

• Are there any success stories already in Poland?

• Moderator: Anna Wójt, Manager, PWC

• Darren Owens, Head - Krakow Business Centre, Capita Polska

• Philip Andrews, CEO and President, Saritor Group

• Dariusz Ostrowski, President of the Board, Wroclaw Agglomeration Development Agency

15:20 – 16:10

Raising awareness of outsourcing – panel discussion

• What needs to be done to raise awareness of outsourcing?

• What is available? What more can be done?

• What is the role of the media?

• What is the role of government?

• Moderator: Wojciech Szeląg, Head of the Economic Editors Office, Polsat News

• Dymitr Doktór, Editor in Chief, Outsourcing&More

• Konrad Rochalski, President of the Board, Outsourcing Experts

• Bożena Lubińska-Kasprzak, President, Polish Agency for Enterprise Development

• Thom Barnhardt, President, BiznesPolska Media

Poland for Shared Services and Outsourcing Stream (Room B)

13:40 – 14:30

Why and how do companies choose a location? - presentation, panel discussion

• What are the key factors in selecting a location?

• What is the decision-making process?

• What can govt. and govt. agencies face in attracting investors?

• What can govt. and govt. agencies do better to support the process?

• Introduction & Moderator: Paul Jasniach, PwC Advisory Shared Services and BPO Practice

• Krzysztof Misiak, Associate, Cushman&Wakefield

• Andrzej Kosztowniak, The City Mayor, City of Radom

• Dariusz Wąs, Vice-President, City of Szczecin

• Arkadiusz Wiśniewski, Vice-President, City of Opole

• Oktawian Jaworek, Advisor to the Management Board, RUCH

• Al Brown, Chief Technology Officer, BMS - Bankruptcy Management Solutions Inc

14:30 – 15:20

How to strengthen the business model? - presentation, panel discussion

• What are the key factors in strengthening the business model?

• How important is cooperation with universities? What are the benefits of cooperation?

• What role can government play?

• Moderator: Jacek Pączek, Director, Herbalife

• Iwona Chojnowska-Haponik, Foreign Investment Department Director, Polish Information and Foreign Investment Agency

• Elaine Barnes, Centre Head, Farnell Element 14 Commercial Centre

• Arkadiusz Wiśniewski, Vice-President, City of Opole

• Prof. dr hab. Stanisław Szukalski, University of Lodz

• Dr hab. Prof. Piotr Niedzielski, Szczecin University

• Wiktor Doktór, Managing Director, Southwestern BPS Poland

15:20 – 16:10

The Indian Business Model - presentation, panel discussion

• Overview

• Why Indian companies have located centres in CEE?

• 5 years perspective

• Outsourcing vs Shared Services

• Moderator: JJ Singh, President, Indo Polish Chambers of Commerce and Industries

• Kirti Azad, HR Head – Central Europe, Wipro Technologies

• Subhash Chandra Vashistha, Head of Operations, HCL Europe

16:10

Evening Cocktail Party