V-th Annual Outsourcing Forum - POLAND AS EUROPEAN KNOWLEDGE PROCESS OUTSOURCING CENTER - PROGRAM

V-th ANNUAL OUTSOURCING FORUM - POLAND AS EUROPEAN KNOWLEDGE PROCESS OUTSOURCING CENTER - 19th January 2010, Hyatt hotel, Warsaw Program:


9:00 - 9:30		Registration and welcome coffee

9:30 - 10.00		Welcome Speech / Presentation

		Wojciech Szelag (Head of the Economic Editors Office, Polsat News)
		Rafał Baniak (Deputy Minister of Economy)
		Slawomir Majman (President, Polish Information and Foreign Investment Agency)

10:00 - 10:30		CREATING THE TRIPLE E LINKAGE BETWEEN EDUCATION -EMPLOYABILITY- ECONOMY - PRESENTATION

		Anupam Prakash (Asia Pacific Practice Leader, HEWITT Associates India) - Special Guest

10:30 - 11:30		POLAND'S CHANCES TO ATTRACT KPO (KNOWLEDGE PROCESS OUTSOURCING) INVESTMENTS

		What is KPO and what is the value of this market?
		What are the trends on KPO market?
		Are there any first KPO centers in Poland and what should be done to increase the number of KPO projects in Poland?

		Moderator: Marcin Kaszuba (Director, Ernst & Young)
		Robert Seges (Head of the Shared Services Centres Section, Polish Information and Foreign Investment Agency)
		Rafal Dutkiewicz (President, City of Wroclaw)
		Pawel Tynel (Senior Manager, Ernst & Young)
		Jacek Levernes (General Director of the Global Business Center, Hewlett Packard / President, ABSL - Association of Business Service Leaders)
		Wojciech Szczepaniak (Partner, Spaczynski, Szczepaniak, Wspólnicy)

11:30 - 11.40		"TOWARDS BUSINESS ECOSYSTEM" - PRESENTATION

		Marcin Jurczak (Managing Partner Accounting & Payroll Services, Ernst & Young)

11:40 - 13.00		PROSPECTS OF THE BPO DEVELOPMENT FROM THE PERSPECTIVE OF A CORPORATION - DISCUSSION PANEL

		Global BPO development trends in corporations
		Nearshoring
		Convergence of ITO and BPO
		Platform-based Outsourcing
		Polish BPO market compared to global trends
		Barriers to the implementation of outsourcing solutions from outsourcer's point of view
		From Client's point of view
		What is the outsourcer's role in improving BPO awareness of the clients?
		Long-term benefits from the implementation of modern BPO in corporations

		Moderator: Robert Kos (Member of the Board, Cursor)
		Krzysztof Bobrowski (President, OSG Records Management Group)
		Laurent Bonnaure (Senior Vice President, Fraikin International Operations)
		Lukasz Gajewski (President of the Board, Target BPO / President, Outsourcing Institute)
		Richard Petersen (Managing Partner, Cushman & Wakefield)
		Grazyna Rzehak (HR Director / Member of the Board, Unilever Poland & Baltics)
		Rui Manuel Teixeira (Vice President of the Board, Bank Millennium)

13:00 - 14:00		Lunch

14:00 - 14.45		OUTSOURCING OF THE STATE FUNCTIONS

		Outsourcing of the State functions based on Ireland example
		BPO models and scenarios with reference to public market
		Outsourcing in the public sector
		Areas to apply outsourcing and where it is still not used
		Myths and facts about outsourcing sector
		Savings in numbers
		Comment

		Jim Costello (President, Southwestern - Ireland)
		Piotr Cizkowicz (Director of Better Government Program, Ernst & Young)
		Dr Andrzej Olechowski (former Minister of Finance and Foreign Affairs) - Honorary Guest

14:45 - 15.15		PRESENTATIONS OF CITIES

		Monika Piatkowska (Plenipotentiary of the Mayor of the City of Krakow for Krakow Brand / Director of the City Strategy and Development Department, City of Cracow)
		Andrzej Bojanowski (Vice President, City of Gdansk)

15:15 - 17.30		BARRIERS FOR BPO DEVELOPMENT IN POLAND FROM THE PERSPECTIVE OF SUB- GOVERNMENT, GOVERNMENT, UNIVERSITY AND BPO SECTOR

		Presenting the most important and difficult barriers for removal which hinder or stop BPO investment
		Possibilities to remove such barriers - discussion

		Moderator: Kazimierz Krupa (Editor in Chief, Forbes)
		Supporting Moderators: Pawel Panczyj (Manager, Ernst & Young), Marcin Kaszuba (Director, Ernst & Young)
		Andrzej Arendarski (President, Polish Chamber of Commerce)
		Rafał Baniak (Deputy Minister of Economy)
		Iwona Chojnowska - Haponik (Department Director, Polish Information and Foreign Investment Agency)
		Witold Jurek (Under - Secretary of State, Ministry of Science and Higher Education)
		Włodzimierz Tomaszewski (Vice President, City of Lodz)
		Krzysztof Żuk (Vice President, City of Lublin)
		Sebastian Bedekier (Director, City of Poznan)
		Krzysztof Nowak (Vice President, City of Szczecin)
		Konrad Pokutycki (President, BSH Home Appliances)
		Vic Khan (Khan (Global Head of Clients Services Centers Kraków Bracknell Manila, Alexander Mann Solutions)
		Alan Aleksandrowicz (President, Gdansk Economic Development Agency - InvestGDA)
		Andrew Hallam (President, ASPIRE - Polish Association of IT & Business Process Services)
		Eliza Chilimoniuk - Przezdziecka (Warsaw School of Economics)
		Mirosław Wendeker (Lublin University of Technology)

17:30 - 18.00		FORBES AWARDS

18.00		Cocktail

During the conference there will be a possibility of individual meetings with Ernst & Young consultants, during these meetings companies interested in obtaining funds for future investments will be able to receive all necessary information.
Companies interested in such a service are requested to send this information as soon as possible to organizers in order set up the appointments.

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